E-commerce & Retail
Customer support that keeps up with your storefront
Manage order inquiries, returns, and pre-sale questions across WhatsApp, email, social media, and your website — all from one inbox.
How 
helps
- Handle order status, shipping, and return inquiries from a single inbox
- Engage browsing customers in real time via website widget
- Send order updates and delivery notifications over WhatsApp
- Use automation rules to route and label conversations by topic
Key channels for e-commerce & retail
WhatsApp
Messenger
Instagram
Email
Website Widget
Ready to unify your e-commerce & retail support?
See how chatworx fits your team's workflow with a personalized demo.
Book a demo