One inbox. Every channel. Complete control.
Up and running in days, not months.
Three steps to unified customer support — no lengthy onboarding, no professional services required.
Connect
Link your channels — WhatsApp, email, social, and web chat — in minutes. No code required.
Configure
Set up teams, routing rules, automation, and SLA policies to match your workflow.
Go Live
Start receiving and resolving every customer conversation from one unified inbox.
Built for every stage of the conversation.
From first message to resolution — the tools to move fast and stay in context.
Unified Inbox
Every conversation. One screen.
WhatsApp, email, web chat, Instagram, and more — one inbox, full context, zero tab-switching.
- Omnichannel threading
- Real-time status updates
- Private team notes
- Canned responses
Unified Inbox
Every conversation. One screen.
WhatsApp, email, web chat, Instagram, and more — one inbox, full context, zero tab-switching.
- Omnichannel threading
- Real-time status updates
- Private team notes
- Canned responses
Routing & Operations
The right agent, every time.
Auto-assign by channel, team, language, or workload. SLA timers and breach alerts keep queues moving.
- Round-robin & balanced assignment
- SLA timers & breach alerts
- Team-based routing
- Agent capacity limits
Routing & Operations
The right agent, every time.
Auto-assign by channel, team, language, or workload. SLA timers and breach alerts keep queues moving.
- Round-robin & balanced assignment
- SLA timers & breach alerts
- Team-based routing
- Agent capacity limits
Automation
Let rules do the repetitive work.
Rules label, reply, escalate, and trigger webhooks automatically. Bots qualify intent and hand off to agents.
- Event-driven rule engine
- Auto-label & auto-reply
- Webhook integrations
- Bot-to-human handoff
Automation
Let rules do the repetitive work.
Rules label, reply, escalate, and trigger webhooks automatically. Bots qualify intent and hand off to agents.
- Event-driven rule engine
- Auto-label & auto-reply
- Webhook integrations
- Bot-to-human handoff
Contact Management
Know every customer across every channel.
Contact profiles with custom attributes, intelligent deduplication, and full conversation history — a CRM layer built into your inbox.
- Custom attributes & tags
- Intelligent deduplication
- Contact merging
- Cross-channel history
Contact Management
Know every customer across every channel.
Contact profiles with custom attributes, intelligent deduplication, and full conversation history — a CRM layer built into your inbox.
- Custom attributes & tags
- Intelligent deduplication
- Contact merging
- Cross-channel history
Knowledge Base
Answers before your team even gets involved.
A branded help center where customers find answers on their own. Rich articles, categories, and full-text search — reducing ticket volume.
- Custom-branded portal
- Rich article editor
- Full-text search
- No login required
Knowledge Base
Answers before your team even gets involved.
A branded help center where customers find answers on their own. Rich articles, categories, and full-text search — reducing ticket volume.
- Custom-branded portal
- Rich article editor
- Full-text search
- No login required
Reporting & Analytics
Measure what actually matters.
Agent performance dashboards, conversation volume reports, response time trends, and channel-aware CSAT analytics — with CSV export built in.
- Agent performance dashboards
- Volume & response time trends
- Channel-aware CSAT surveys
- Streaming CSV export
Reporting & Analytics
Measure what actually matters.
Agent performance dashboards, conversation volume reports, response time trends, and channel-aware CSAT analytics — with CSV export built in.
- Agent performance dashboards
- Volume & response time trends
- Channel-aware CSAT surveys
- Streaming CSV export
Enterprise-Grade Security
Built to protect your data.
RBAC, audit logging, tenant isolation, and SSO — security at every layer, not bolted on.
- RBAC
- Audit Logs
- Multi-Tenant Isolation
- SSO
- REST API & Webhooks
- Real-Time Operations
Enterprise-Grade Security
Built to protect your data.
RBAC, audit logging, tenant isolation, and SSO — security at every layer, not bolted on.
- RBAC
- Audit Logs
- Multi-Tenant Isolation
- SSO
- REST API & Webhooks
- Real-Time Operations
Meet customers where they already are.
Every channel your customers use — connected to one inbox.
Plus custom integrations via our REST API and webhooks
Built for teams across industries
From e-commerce to healthcare, 
helps support teams manage every conversation from one inbox.
Book a demo and we'll tailor a walkthrough to your team. Most teams are live within a day or two. Book a 30-minute demo and we'll walk you through the platform tailored to your team's channels and scale. Once you're ready, our team helps you set up your first inbox — most teams are live within a day or two.
Every channel in one inbox: WhatsApp, Facebook, Instagram, Email, SMS, Telegram, and more — all with full context. chatworx supports WhatsApp, Facebook Messenger, Instagram, Email, Website Widget, SMS, Telegram, Twitter/X, LINE, and custom API integrations. All conversations appear in a single inbox with full context.
Yes — upgrade instantly, downgrade at the end of your billing cycle. Yes. You can upgrade your plan at any time and the change takes effect immediately. If you need to downgrade, you can do so at the end of your current billing cycle.
Yes — encryption, action logging, configurable access roles, and SSO for enterprise plans. Yes. All data is encrypted in transit and at rest, with every action logged for accountability. Access is controlled through configurable roles and permissions. Enterprise plans include single sign-on and custom compliance terms.
Yes — API and webhooks send events to your CRM and other tools automatically. Yes. chatworx integrates with external systems through its API and webhooks, so events like new messages and assignments can flow into your CRM or other tools automatically.
Auto-labeling, assignment, replies, escalation, workload balancing, and bots for first-response — all built in. chatworx includes rules that automatically label, assign, reply to, or escalate conversations based on conditions you set. Auto-assignment balances workloads across your team. You can also deploy bots that greet customers and collect information before handing off to an agent.
Yes — a branded portal with categories and search, no login required, to reduce repetitive conversations. Yes. You can create a branded self-service portal where customers find answers on their own — with categories, search, and no login required. This helps reduce repetitive conversations so your team can focus on the ones that matter.
Suggested replies, intent detection, and auto-tagging are in development as opt-in enhancements. chatworx is actively building AI-assisted features including suggested replies, intent detection, and auto-tagging. These will be available as opt-in enhancements that work alongside your existing workflows.
See in your workflow.
Book a 30-minute walkthrough tailored to your team's channels and scale.
Book a demo